Terms & Conditions

The delivery of the order you place is subject to availability of stock from the Seller. The Seller has the right to reject the your order due to unavailability of the product or what's so ever unavoidable reason, hence you are requested to check for the order confirmation from the Seller after placing your order.

 All the contents published in GULFSWEETS is the sole property of GULFSWEETS and you may not copy any of the content without prior permission from GULFSWEETS.  You may seek written permission from GULFSWEETS  if you  want to market, copy the contents, software, product list or provide link or integrate with your own website or third party you may do so with written permission from GULFSWEETS, however GULFSWEETS will not be responsible for such links or website pages and will be at your own risk.

 Once registered you are free to use GULFSWEETS service to browse various Sellers product list and place order online. You can also share the choice of your products to anyone by social networking in accordance with GULFSWEETS Terms & Conditions. 

The  products which are listed on our website are provided and uploaded by our Sellers, and the product descriptions, prices, size, color , shape, recipe  are subject to change from time to time based on Seller's product list, GULFSWEETS does not hold responsibility for any change in product descriptions, prices, size, color , shape, recipe etc.

The order selected by you, if it has an incorrect price or incorrect description or incorrect size and color  due to mistake by Seller, GULFSWEETS shall have the right to accept the order (OR)  to decline the order (OR) to cancel such order,  even though you have placed the order and the same has been confirmed and/or you have been charged for the order. In case of Cancel  and If you have been charged for the order, then  GULFSWEETS we will refund the amount with 15 working days from the date of your transaction. In order to get refund, you must contact GULFSWEETS for the same with 24 hours.

Once you choose to use the service of GULFSWEETS, it means you have read and agreed our Terms & Conditions. Based on your selection of Seller and their product, your order is processed and forwarded to your selected Seller. GULFSWEETS will send you the confirmation/transaction details, Order Receipt to you through Email (OR) Push Notification (OR) SMS, however  Seller does not signify the acceptance of your order, nor does it constitute confirmation from the Seller to sell. Seller reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any unavoidable reason whatsoever. Seller may require additional verifications or information before accepting any order. In the event of placing your order, you will be required to accurately provide your delivery address with correct name , contact telephone numbers and delivery date & delivery time.  You agree that, if GULFSWEETS cancels all or a part of your order,  then  GULFSWEETS will issue a Credit Note OR  Refund to your  bank account in the amount charged for the cancelled portion, refund is done only if  your account card has already been charged for the order and will be done with 15 working days from the date of your order cancellation.

You may not be able to find the same product in the Sellers list as GULFSWEETS reserves the right, at any time, to inform the Sellers to modify, suspend, or discontinue the sale of any product or services without notice and the Seller will remove the products from the website.

The same applies to the Sellers for their product list, they have the right, at any time to modify, suspend, or discontinue the sale of any product or services with or without notice and the Seller will remove the products from the website.

GULFSWEETS accepts ONLINE payment Visa, Master, Debit Card OR Cash-ON-Delivery, however the payment method of the order depends on the Seller's facility and payment terms and you must read the terms of the Seller before placing the order.

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the Delivery Fees for the delivery service you select, if any applicable Taxes such as VAT (value added tax) in future by the government, you will be solely responsible for the payment of all additional charges.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions).

Order delivery is totally subject to the payment confirmation in advance. Unless payment is confirmed 100%, the order will not be processed (OR) else the Payment method must be Cash-On-Delivery.

In correct delivery address :The delivery attempt will be only once.

Recipient not available :he delivery attempt will be only once, the Seller will follow the delivery instruction provided by you as per your order.

Premises locked :The delivery attempt will be only once, the Seller will follow the delivery instruction Date-Time provided by you as per your order. It is your responsibility to arrange for receiving the order. Alternatively you may inform the Seller to deliver the order to other designated person/ neighbor.

Refuse to accept the delivery :You have the right to refuse the acceptance of the delivery with valid reason.  IN this case GULFSWEETS and the Seller must be notified with proof and valid reason.

If the delivery is failure due to any of the above reason, no refunds, cancellations, liability can be made.  However Seller will surely try  to contact you before the delivery to confirm the Date-Time-Location.

Once you place the order and  your payment transaction  is confirmed, you will receive the Order Receipt / Transaction Receipt  to your registered Email / SMS / Push Notification.  If you have not received the Order Receipt / Transaction Receipt, then the reason could be your contact details are not correct OR your device connectivity issue. You will have to check and update your contact details in the GULFSWEETS registration. GULFSWEETS supports multiple order for multiple Sellers in       One-Step-Checkout and by Single-Payment Method, in this case you will receive multiple delivery from multiple Sellers.

GULFSWEETS is the Market-Place for Cakes & Sweets Sellers, to offer their variety of their products using GULFSWEETS website service. Since the products offered are edible, most of the products are made-to-order and few from off-the-shelf ready to deliver and every product also has its own expiry dates. The Seller may contact you if there is any slight change-In-Order in terms of design , shape  from the picture shown. Occasionally, substitution of such order is necessary due to temporary unavailability issues. However the Seller  will ensure to deliver the product as close as possible to the description/photograph shown and will only substitute products of equal or better with  higher value for which the customer has to pay the difference.

If the products are not available in stock then the Seller will contact /mail you an option of an alternate product. In this case you must reply or contact the Seller directly within 2 hours. If the Seller does not get reply from you, then the Seller has right to  proceed with sending you the alternate products.

If you have placed  order for regular products which are delivered on the same day, then the Seller process the order for delivery once the payment transaction is confirmed. Since same day orders are processed immediately, and usually the order cannot be modified/cancelled.  However, in case you want to modify/cancel an order, you have to  call the support line +965-22270699. If the order has not been prepared or is not out for delivery, Seller will try to modify/cancel the order, if you request for change in order before 12 Hours. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

Refund is based on case-to-case subject to justification of the non-acceptance of the order. The GULFSWEETS and Seller have the complete right to NOT refund the amount (OR) refund only the partial order value based on case-to-case subject to justification. However, in case of  incorrect or  defective products been delivered by the Seller and if the Payment was done by Online then do contact GULFSWEETS within 24 hours with proof. You can always contact Help Desk +965-22270699 , 08:00 AM-05:30 PM, Saturday-Thursday or mail to [email protected] GULFSWEETS will do its best to refund if cancellation reason is justified.

In case Cash-On-Delivery and you must check if the ordered products are  incorrect or  defective and accordingly you must contact to reject or cancel the order with Seller. A full cancellations or partial cancellations is allowed as per the Seller policy, hence you must read and agree the policy before placing the order. Seller also have the right to demand the payment for you order in case of full cancellations or partial cancellations and is based on case-to-case and subject to justification.

GULFSWEETS is not responsible and does not guarantee refund for the reason where the order is delivered to incorrect address provided by the customer (OR) failure in delivery due to customer not being present at the time of delivery at the delivery address or the customer refusing to accept the delivery.

In the event that the Seller is unable to deliver all or part of your order, the Seller shall notify you as soon as possible and reimburse your payment in part/full and for such case you must contact GULFSWEETS  within 24 hours.

All Online refund is verified and credited directly through the mode from which you have made the payment transaction. Once verified and processed by GULFSWEETS, refund takes 15 working days to reflect in your account.

You (Website User/ Consumer) need to agree the terms and conditions of GULFSWEETS and register to avail our service to place your order. The terms and conditions is the same for any of the device such as Mobile/Laptop/Tabs/PC etc that you use to avail our service and place order. By registering with us it is understood that you have read, accepted and agreed all the terms and conditions of GULFSWEETS. The terms and conditions are subject to change without any prior notice and you have to abide by our new terms and conditions while using our service. Registration process is very simple and you agree to provide your personal details at your own risk which must be correct and genuine in the case of contact number and email. In case your details are found to be not correct or genuine, it will affect the delivery of your order and GULFSWEETS has the rights to reject or stop you from using our service. Use of GULFSWEETS service is only to browse, select Seller, select product of your choice and make online payment to place order. It must not be used for any other purpose other than placing order. GULFSWEETS will not be responsible for loss of your personal information/data while availing our service in your personal device. If you are under 18 years of age at the time of registration or to use our service, you must seek the permission and guidance of your parents/guardians.

As a registered user, you agree that you will NOT use GULFSWEETS service for any of the following :

1)Send/Post/Feedback/Upload/Circulate/Mail/Abuse/ Defame/Comment any personal, marketing, business, racial, religious, harmful, threatening, sentimental, immoral, adultery, unlawful messages which can harm any individual, any group of people, any community, any institute, any business, any corporate, any organization, Government, If you do so, GULFSWEETS will not be responsible and you will be at your own risk and you may have to face the law of Kuwait.

2) Will not disrupt the service of GULFSWEETS by hacking, uploading virus, spyware, worms, phishing, pretexting, malicious code, Trojan, DoS Attack or any harmful tools or software etc to stop or breach the security of the GULFSWEETS service, If you do so, GULFSWEETS will not be responsible and will be at your own risk and you may have to face the law of Kuwait.

3) All the registered personal data available in GULFSWEETS is for the purpose of business service by the GULFSWEETS, hence you will not use the data of other person to harm, threaten, sell, circulate or defame etc, If you do so, GULFSWEETS will not be responsible and will be at your own risk and you may have to face the law of Kuwait.

4) Product list Name, Description are Images are sole property of Sellers registered with GULFSWEETS, hence you will not copy or use any of the above information for your personal or commercial purpose. If you do so, GULFSWEETS will not be responsible and will be at your own risk and you may have to face the law of Kuwait.

Every Seller has their own delivery policy and delivery date/time schedule. You must read and check the delivery policy of the Seller you have selected before placing the order and you acknowledge that requested delivery date-time is non-binding with GULFSWEETS. 

GULFSWEETS cannot be held responsible for the delay in delivery by the Seller due to,  bad weather, road / traffic disruptions, unforeseen circumstances,  natural calamity such as heavy rains/ sand storms / curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, in such cases, the Seller will ensure to contact you and update the new delivery schedule and you will have to check your      e-mails/ SMS/ Push Notifications regularly for updates.

All Sellers sell the edible product which are perishable and hence Sellers will  attempt delivery of your order only once as per your order delivery date-time. In the event the delivery is not executed during the first attempt, no second attempt delivery will be possible and you may contact the Seller to delivery again for which, Seller may reject or accept with additional delivery charges. Alternately you also have the option to collect the order from the Seller by visiting their location.

قد لا تستطيع الحصول على نفس المنتج في قائمة البائع حيث تحتفظ جلف كيك بالحق في أي وقت لابلاغ البائعين لتعديل أو تعليق أو عدم الاستمرار في بيع أي منتج أو خدمات بدون إشعار وسوف يحذف البائع تلك المنتجات من موقع الانترنت.

ينطبق نفس الأمر على البائعين بالنسبة لقائمة المنتجات الخاصة بهم ويحق لهم في أي وقت تعديل أو تعليق أو التوقف عن بيع أي منتجات أو خدمات مع أو بدون إشعار وسوف يحذف البائع تلك المنتجات من الموقع.