Our Vision is to Serve our Customer a highly non-compromised quality traditional pastries and Arabic Sweets. We Produce Various types of cakes, unique desserts, fined coffee sweets, special brownies, glamour wrapped chocolates, tasty continental sandwiches and salads, mini fatayers, mini sandwiches, delicious pizzas and yummy smoothies. All our staff are very well trained and educated to strictly maintain the high quality in every single process they do. We believe more in Quality than Quantity.
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Order Execution : Once you choose to use the service of GulfSweets.Com, it means you have read and agreed our Terms & Conditions. Based on your selection of Vendor and their product, your order is processed and forwarded to your selected Vendor. GulfSweets.Com will send you the confirmation/transaction details, Order Receipt to you through Email, however Vendor does not signify the acceptance of your order, nor does it constitute confirmation from the Vendor to sell. Vendor reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any unavoidable reason whatsoever. Vendor may require additional verifications or information before accepting any order. In the event of placing your order, you will be required to accurately provide your delivery address with name, contact telephone numbers and delivery date & delivery time. You agree that, if GulfSweets.Com cancels all or a part of your order, then GulfSweets.Com will issue a Credit Note OR Refund to your bank account in the amount charged for the cancelled portion, refund is done only if your account card has already been charged for the order and will be done with 15-20 working days from the date of your order cancellation. Incorrect delivery address :The delivery attempt will be only once. Recipient not available :The delivery attempt will be only once, the vendorr will follow the delivery instruction provided by you as per your order. Premises locked :The delivery attempt will be only once, the vendor will follow the delivery instruction Date-Time provided by you as per your order. It is your responsibility to arrange for receiving the order. Alternatively you may inform the vendor to deliver the order to other designated person/ neighbor at your own discretion. If the delivery is failure due to any of the above reason, no refunds, cancellations, liability can be made. However vendor will surely try to contact you before the delivery to confirm the Date-Time-Location.Refund Policy : • Refund is not possible if the order is cancelled after 15 minutes of placing the order. • Refund is not possible if the order is changed after 15 minutes of placing the order. The GulfSweets.Com and Vendor have the complete right to NOT refund the amount (OR) refund only the partial order value based on case-to-case subject to justification. However, in case of incorrect or defective products been delivered by the Vendor and if the Payment was done by Online then do contact GulfSweets.Com within 15 minutes of delivery with proof. You can contact HOTLINE 22270699 / 69399526 or mail to [email protected] GulfSweets.Com is not responsible and does not guarantee refund for the reason where the order is delivered to incorrect address provided by the customer (OR) failure in delivery due to customer not being present at the time of delivery at the delivery address or the customer refusing to accept the delivery. In the event that the Vendor is unable to deliver all or part of your order, the Vendor shall notify you as soon as possible and reimburse your payment in part/full and for such case you must contact GukfSweets.Com within 15 Minutes of delivery. All Online refund is verified and credited directly through the mode from which you have made the payment transaction. Once verified and processed by GulfSweets.Com, refund takes 15-20 working days to reflect in your account.Change in Order item : Change in order is acceptable case-to-case depending on the ordered item and vendor Terms & Conditions, subject to intimation within 15 minutes of placing order. GulfSweets.Com is the Market-Place for Cakes & Sweets Vendors, to offer their variety of their products using GulfSweets.Com website / App service. Since the products offered are edible, most of the products are made-to-order and few from off-the-shelf ready to deliver and every product has its own expiry dates. The Vendor may contact you if there is any slight change-In-order in terms of design , shape from the picture shown. Occasionally, substitution of such order is necessary due to temporary unavailability issues. However the Vendor will ensure to deliver the product as close as possible to the deion/photograph shown and will only substitute products of equal or better with higher value for which the customer has to pay the difference. If the products are not available in stock then the Vendor will contact /mail you an option of an alternate product. If you receive any update from vendor, then you must reply or contact the Vendor directly within 15 minutes. If the Vendor does not get reply from you, then the Vendor has right to hold the order untill further confirmation from your end or proceed with sending you the alternate products. If you have placed order for regular products which are delivered on the same day-time, then the Vendor process the order for delivery once the payment transaction is confirmed. Since same day orders are processed immediately, and usually the order cannot be modified/cancelled. However, in case you want to modify/cancel an order, you have to call the support line 22270699 / 69399526 within 15 minutes of placing the order. If the order has not been prepared or is not out for delivery, Vendor will try to modify/cancel the order, if you request for change in order before 15 minutes. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.For any clarification or more information, please feel free to call HOTLINE 22270699 / 69399526 or Email us [email protected] GulfSweets Team
Incorrect delivery address :The delivery attempt will be only once. Recipient not available :The delivery attempt will be only once, the vendor will follow the delivery instruction provided by you as per your order. Premises locked :The delivery attempt will be only once, the vendor will follow the delivery instruction Date-Time provided by you as per your order. It is your responsibility to arrange for receiving the order. Alternatively you may inform the vendor to deliver the order to other designated person/ neighbor at your own discretion. If the delivery is failure due to any of the above reason, no refunds, cancellations, liability can be made. However vendor will surely try to contact you before the delivery to confirm the Date-Time-Location.Product Availability & Delivery : The delivery of the order you place is subject to availability of stock from the Vendor. The Vendor has the right to reject your order due to unavailability of the product or unavoidable reason, hence you are requested to check for the order confirmation from the Vendor after placing your order. if you do not receive order confirmation email then call HOTLINE 22270699 / 69399526 , email us [email protected] Product Variance : The products which are listed on GulfSweets.Com website / App are provided and uploaded as per Vendor list and the product deions, prices, size, color , shape, recipe are subject to change from time to time based on Vendor's product list, GulfSweets.Com does not hold responsibility for any change in product deions, prices, size, color , shape, recipe etc. The order selected by the user/consumer, if it has an incorrect price or incorrect deion or incorrect size and color due to mistake by Vendor, GulfSweets.Com shall have the right to accept the order (OR) to decline the order (OR) to cancel such order, even though you have placed the order and the same has been confirmed and/or you have been charged for the order. In case of Cancel and If you have been charged for the order, then GulfSweets.Com will refund the amount with 15-20 working days from the date of your transaction. In order to get refund, you must contact GulfSweets.Com for the same with 15 days of placing order. For any clarification or more information, please feel free to call HOTLINE 22270699 / 69399526 or Email us [email protected] GulfSweets Team Kuwait