FAQs

Kindly enter all the details Full Name, Email, Address and Telephone Number in the registration form and receive all Special Offers/ Hot Deals and Discounts offered by the various vendors. You may also contact support for any assistance : [email protected] / HOTLINE 22270699 / 69399526 during working hours 9:00AM to 5:00PM

You can also place order without registration, you can place order as a Guest and You can select your favorite products from :-

After selection of your favorite Items and Qty, provide your delivery address, delivery date/time and then Check Out to pay for the order. Once payment is confirmed, you will receive Order Confirmation mail.

Kindly enter all the details Full Name, Email, Delivery Address and Telephone Number to receive the delivery on time.

At the end of your product selection before making the payment you will find the option to select the Delivery Date and Approximate Delivery Time, you need to select these Date & Time and double check before you conform your order.  If you do not enter specific Delivery Date & Time, then your order will be delivered as per the vendors delivery schedule.

Any change in order must by notified within 15 minutes from placing order.

Change in Delivery Address is based on respective vendor delivery Terms & Conditions and you have to read the Terms & Conditions before placing the order. You will have to follow the minimum days/hours of advance information for any change in address and it is possible only if your order has not been delivered or not on its way for delivery. To request a change to delivery address, Please contact GulfSweets HOTLINE 22270699 / 69399526 and also e-mail us [email protected] the new address.

Orders are received and forwarded immediately to the vendor, depending on the product you have ordered and stock availability, the order can takes its stipulated time. You must read and understand the terms and conditions of the vendor before placing the order. If delay in order you must contact HOTLINE 22270699 / 69399526 during working hours.   immediately and email us to [email protected] with your order reference number and contact details.

Orders are received and forwarded immediately to the vendor, depending on the product you have ordered and stock availability, the order can takes its stipulated time. You must read and understand the terms and conditions of the vendor before placing the order. If delay in order you must contact GulfSweets HOTLINE 22270699 / 69399526 during working hours.  immediately and email us to [email protected] with your order reference number and contact details.

For Midnight Delivery Prior intimation is required and you must read and understand the delivery terms and conditions of the vendor before placing the order. It depends on the vendors delivery terms. It will be charged extra apart from Delivery Charges, you must contact us immediately on HOTLINE 22270699 / 69399526 during working hours and email us at [email protected] with your order reference and contact details and get the confirmation by email of Midnight Delivery before Ordering. If for any reason order is not delivered in night, it will be delivered next day morning.

Orders are received and forwarded immediately to the vendor, depending on the product you have ordered and stock availability, the order can takes its stipulated time. You must read and understand the terms and conditions of the vendor before placing the order. If delay in order you must contact GulfSweets HOTLINE 22270699 / 69399526 during working hours and email us to [email protected] with your order reference number and contact details.

We Accept  :

Debit Cards,

Credit Cards : VISA & MASTER.

Cash On Delivery will soon be started after the COVID19 period.

You will receive an confirmation email shortly after we receive your order. If you do not receive this email within four hours Please contact us at HOTLINE 22270699 / 69399526 during working hours or write to us at [email protected]

We have Online Payment Gateway HESABE using K-NET Online Gateway. Our Payment gateway is a Secured Gateway and Your Credit Card information is encrypted and is sent for processing using SSL (Secure Socket Layer) technology. We DO NOT store or get the card number or any other details etc.

www.GulfSweets.com does not use or sell your information for any third party marketing company. It will be used only for www.GulfSweets.com to follow up the order and delivery. At times it will be used to send you the Special Offers/ Hot Deals and Special Discounts offered by Vendors.

Once you select the product, it will automatically be added to your cart, however there may be a Cache Memory problem in your PC / Tab/ Laptop device, you need to enable the Cache Memory Tab. or you may have to refresh and reopen the browser and again.

After the above process if you still notice the same problem, then you can call HOTLINE 22270699 / 69399526 during working hours or email us to [email protected]

If there is any problem with the ordered product or non-delivery of the products you should contact us immediately HOTLINE 22270699 / 69399526 during working hours and mail us [email protected] with photos of the damaged product as proof.

For any damage and quality of the product the vendor is responsible and we www.GulfSweets.com are not responsible for the same.  However GulfSweets will do its best to solve the issue between the vendor and customer.

For NON Delivery of the product GulfSweets will contact the vendor to solve the issue and arrange delivery ASAP. In case the vendor does not deliver, GulfSweets will refund the partial amount or Full amount as per the list of NON delivery of order. GulfSweets will do its best to solve the issue between the vendor and customer.

www.GulfSweets.com are not responsible for Non Delivery of Item caused due to various reasons such as Traffic, accidents, any natural disaster, strike, bad weather, storms, Delivery Vehicle Failure etc. 

NO, it is not possible to deliver and make the product 100% same as your selection from the website,  App, there will be little variation such as shape, color and minor size depending on preparation and availability. The vendor is responsible to provide the actual item as per your order. If any change in item you will be contacted by the evendor before delivery.

All vendors do call and confirm before scheduling the delivery, you must well in advance mention the rescheduled delivery date & time to the vendor, however it depends on the vendor delivery terms & conditions, The Vendor may accept or reject change in delivery address. You must read the Terms & Conditions of Delivery of vendor. In case recipient is not there at his delivery address after confirmation, then the order will be considered as delivered, any second attempt to deliver this order will be chargeable depending on the vendors Terms & Conditions. All edible items are perishable and delivery will be made accordingly without delay. GulfSweets will not be responsible for your change of Delivery Address. 

It depends on how and what type of item you need to send the message, depending on vendor you can request for the message including items while placing order with additional charges. You must read the Terms and Conditions of the vendors before you place the order.

Automated email will be sent to your registered email ID, as soon as we receive your order and payment confirmation, and at the same time vendor will also be notified. You will receive the Order Receipt Number with Date & Time.

Gulfsweets.com guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. In rare cases like these, full amount will be refunded. Read our Terms & Conditions for more information. Also if by any reason the order cannot be fullfilled, you will be contacted by our customer service. You may contact us HOTLINE 22270699 / 69399526 during working hours.at [email protected] to claim a non delivery with reference to your Order Number.

YES, It depends on the order and vendor Terms & Conditions. YOu can cancel the order within 15 mintues from the time of placing order.  There will be cancellation charges depending on the vendor's Terms & Conditions. You cannot cancel the order after 15 Minitues of placing the order and there will be no refund for the amount paid as per the Terms and Conditions from the vendor.

Depending on your Banks & Bank Cards there is possibility of additional bank charges, these additional charges are not For (OR) To www.GulfSweets.com We are not responsible for such fees, liabilities, charges levied by your debit/credit card issuing banks. Please check such charges with your Bank before making the payment.

To Delivery On Time, with utmost care and satisfy our customer is the main responsibility of www.Gulfsweets.com, we instruct the vendor to take a full precaution to deliver the ordered items in good condition, however, many a time these problems occur due to unavoidable circumstances list Rain, Dust, Strom, Heat, Higher Temperature, Traffic, more attempt of delivery if recipient is absent, deliver at customer recommended time, delivery staff takes time to find the address, Improper/Incomplete/Change of address by the recipient etc. www.GulfSweets.com do not take or Guarantee for such mentioned or any other case caused.

Order once placed is considered as final and non-refundable. Subject to the vendor's Term and Conditions, no ordered item can be cancelled for refund.

For Refund it must be agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 15-20 working days and this can delay further depending on the banks . Once refund is agreed and processed by GULFSWEETS refund takes 15-20 business days to reflect in your account.

GULFSWEETS is not responsible and does not guarantee refund for below cases where:

YES, you can change your order within 15 minutes of placinbg order. After 15 minutes of placing order,  NO change in order or cancellation will be acepted. Also there will be no refund for the amount paid as per the Terms and Conditions from the vendor. You must always read the Terms and Conditions of the vendor before placing the order.

NO, you cannot exchange your ordered items after receiving the delivery or on the date/time of delivery.

If you need to change the order, then you must do it before 15 minutes from the time of placing the order. You cannot change the order on the delivery date/time and there will be no refund for the amount paid as per the Terms and Conditions from the vendor. You must always read the Terms and Conditions of the vendor before placing the order.

You need to read the Terms and Conditions of the vendor about your special order. The vendor will definitely attempt to accommodate last minute requests if their schedule allows. Please call HOTLINE 22270699 / 69399526 or email [email protected] to find out more for your special order.

Yes, of course! Many of our cake vendors provide specials order cake with your choice of photos. Please go Special Order category and select your favorite vendor to place your order. You must, however, read the Terms and Conditions of the vendors before you place the order. You may upload or must send your picture by email and the size, quality, resolution of the picture must be as per the vendor's requirement.

Our vendors put their 100% efforts to satisfy their customers. While every cake/image on our website /App is provided as-is by each vendor. You will find a variety of Cakes for various occasions from different vendors. Please note every item cannot be an exactly 100% replica of the image. The vendors have their own cake artists and cake decorators who decide the cake finishing depending on the size and recipe. 

Yes, Most of the orders are taken by our vendors for same day delivery, but in case of Special Order, few of our vendors accept to deliver the order on the same day. However you must read the Terms and Conditions of the vendor before placing the order. Most of our vendors do take same day orders till a fixed time on that particular day. It is always advisable to place same day order well on time to avoid any delivery problem.

NO, You can always select as Guest and Place order, however you MUST provide your contact details for delivery purpose.

It is recommended to register with GulfSweets.com to avail promotions discount if any and get notifications for various deals and offers from vendors.

We have various vendors who offer their branded products in GulfSweets.com, these are the most delicious, yummy , rich in flavors and very tasty. This means their products not only look beautiful, but they also taste delicious.

Most of our vendors undertake special order for making EGG LESS cakes, you must read the vendor Terms and Conditions and their product list to confirm before placing the order.

Yes absolutely! It’s possible by contacting vendor after placing the special order.

YES, Most of our vendors undertake corporate orders for special events. You must read the Terms and Conditions of the vendor before placing the order.

Every vendor have their own cut off time to accept the last order of the day. You must read the Terms and Conditions of the vendor before placing the order.

Some time due to technical issue, emails might be little slow or delayed to send the confirmation through the mail. In this case you can directly call  HOTLINE 22270699 / 69399526   or email us [email protected] and provide the details.

Every vendor have their own Terms & Conditions to acceot the order. You must read the Terms and Conditions of the vendor before placing the order.